Help & FAQ

Find answers to common questions about Chox. Can't find what you're looking for? Contact our support team.

Getting Started

What is Chox?

Chox is an AI-powered platform that helps churches transform their sermons into engaging content. Upload your sermon audio, and we automatically transcribe it, generate summaries, create quiz questions, and produce 7-day devotionals.

How do I get started?

Sign up for an account, create your church profile, and upload your first sermon MP3 file. Our AI will process it within minutes, generating transcriptions, summaries, quizzes, and daily devotionals.

What file formats are supported?

Currently, we support MP3 audio files up to 500MB in size. For best results, we recommend clear audio recordings with minimal background noise.

How long does processing take?

Processing time depends on sermon length. A typical 30-minute sermon takes about 5-10 minutes to fully process through transcription, summarization, quiz generation, and devotional creation.

For Church Admins

How do I add church members?

Go to your dashboard, navigate to Members, and add members by entering their email and name. They will receive access to view your church's content through the Chox mobile app.

Can I have multiple admins?

Yes! You can invite other admins to help manage your church's content. Go to Dashboard > Admins to send invitations.

How do I customize my church's branding?

Navigate to Dashboard > Church Settings where you can upload your church logo and customize your profile. This branding appears when members view shared content.

Can I edit the AI-generated content?

Currently, AI-generated content (transcriptions, summaries, quizzes, devotionals) is read-only. We're working on editing capabilities for a future release.

For Church Members

How do I access sermon content?

Download the Chox mobile app and log in with the email your church admin registered you with. You'll see all sermons from churches you're a member of.

Can I be a member of multiple churches?

Yes! If you're added as a member to multiple churches, you'll see content from all of them in your mobile app.

How do the daily devotionals work?

Each sermon generates 7 daily devotionals (one for each day of the week). You can read through them at your own pace or follow along day by day.

Can I share content with friends?

Yes! You can share summaries, quiz results, and daily devotionals directly from the mobile app. Recipients can view the shared content on the web.

Billing & Pricing

How much does Chox cost?

Visit our pricing page for current plans. We offer flexible options based on your church size and usage needs.

Is there a free trial?

Yes! New churches can try Chox with a free trial to experience the full platform before committing to a plan.

How is usage calculated?

Usage is based on the number of sermons processed per month. Each sermon (regardless of length) counts as one processing credit.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll retain access until the end of your billing period.

Technical & Privacy

Is my sermon content secure?

Yes! All data is encrypted in transit and at rest. We use Firebase for secure storage with role-based access controls. Only your church admins and members can access your content.

What AI services do you use?

We use OpenAI Whisper for transcription and Anthropic Claude for generating summaries, quizzes, and devotionals. Your content is not used to train these AI models.

Can I delete my data?

Yes! You can delete individual sermons from your dashboard, or request complete account deletion. Visit our Delete Account page for more information.

Do you store the original audio files?

Audio files are stored securely in Firebase Storage and are used only for transcription purposes. You can delete them at any time.

Still Have Questions?

Our support team is here to help you get the most out of Chox.