Child Safety Standards

At Chox, the safety and protection of children is our highest priority. We maintain zero tolerance for child sexual abuse and exploitation (CSAE) of any kind.

Last Updated: November 25, 2024

Zero Tolerance Policy

Chox has a strict zero-tolerance policy for child sexual abuse and exploitation (CSAE).

We are committed to protecting children from all forms of abuse, exploitation, and harmful content. Any violation of this policy will result in immediate account termination, content removal, and reporting to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement agencies.

We do not tolerate:

Child sexual abuse material (CSAM) of any kind
Content that sexualizes, grooms, or endangers children
Inappropriate contact with minors
Sharing, distribution, or possession of illegal content involving children
Any behavior that exploits or harms children

Our Commitment to Child Safety

We implement comprehensive measures to protect children on our platform

Age Restrictions

Our mobile application is intended for users aged 13 years and older. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.

Church administrators are responsible for ensuring that members added to their organization meet the minimum age requirements.

Content Moderation

All content on our platform is subject to moderation:

Sermon content is uploaded by verified church administrators only
User-generated content (profile information, friend requests) is monitored
Automated systems flag suspicious content for review
Human moderators review flagged content within 24 hours
Violating content is removed immediately

Privacy & Security

We protect user privacy with industry-standard security measures:

All data transmission uses HTTPS/TLS encryption
Users can only interact with members of their church community
Personal information is never shared publicly
Parents can request deletion of their child's account at any time
Regular security audits and updates

Reporting Mechanisms

We provide multiple ways for users to report concerning content or behavior:

In-app reporting buttons on all content
24/7 email reporting: safety@getchox.com
Anonymous reporting options available
Reports are reviewed within 24 hours
Users receive confirmation when reports are acted upon

Detection & Response Procedures

Our comprehensive approach to identifying and responding to violations

Automated Detection

We employ automated systems to detect potential violations:

PhotoDNA and other hash-matching technologies to identify known CSAM
AI-powered content analysis for text and images
Behavioral pattern detection to identify grooming or inappropriate contact
Keyword filtering and monitoring
Anomaly detection for suspicious account activity

Human Review

Our trained safety team reviews flagged content:

Dedicated safety specialists trained in CSAE identification
24-hour review turnaround for high-priority reports
Context-aware evaluation of reported content
Coordination with law enforcement when necessary

Immediate Response Actions

When violations are confirmed, we take immediate action:

1.Immediate removal of violating content
2.Account suspension or permanent ban
3.Report to NCMEC via CyberTipline
4.Preservation of evidence for law enforcement
5.Cooperation with authorities on investigation

Law Enforcement Cooperation

Chox fully cooperates with law enforcement agencies in the investigation and prosecution of child exploitation cases.

We work with:

• National Center for Missing & Exploited Children (NCMEC) - All CSAM reports filed via CyberTipline
• FBI - Internet Crimes Against Children (ICAC) Task Force
• Local Law Enforcement - As required by jurisdiction
• International Authorities - Through appropriate legal channels

We preserve all relevant evidence and provide expedited responses to valid legal requests from law enforcement.

Parental Guidance & Controls

We encourage parents and guardians to be involved in their children's use of Chox:

For Parents

• Review app content with your child
• Discuss online safety and appropriate behavior
• Monitor your child's friend connections
• Report any concerning behavior immediately
• Request account deletion at any time

Safety Features

• Church-only social connections (no strangers)
• No public profiles or discoverability
• Controlled content from verified churches only
• Easy reporting tools within the app
• No private messaging or direct contact features

Parents: If your child is under 13, please do not allow them to use this app. If you believe your child under 13 has created an account, contact us immediately at safety@getchox.com for removal.

How to Report a Safety Concern

If you encounter content or behavior that violates our child safety standards

Via Email

Send detailed reports to our safety team:

In the App

Use the built-in reporting feature:

1. Tap the menu (⋮) on any content

2. Select "Report"

3. Choose reason and submit

Report Directly to Authorities

If you believe a child is in immediate danger or you have witnessed CSAM, report directly to:

NCMEC CyberTipline

National Center for Missing & Exploited Children

www.cybertipline.org

or call 1-800-843-5678

Local Law Enforcement

For immediate danger

911

Emergency services

Safety Education & Resources

We believe education is key to keeping children safe online. Here are resources for parents, educators, and church leaders:

NetSmartz (NCMEC)

Free educational resources for children, parents, and educators about online safety.

www.netsmartz.org

Common Sense Media

Age-based media reviews and digital citizenship resources.

www.commonsensemedia.org

Internet Safety 101 (Thorn)

Comprehensive guide to protecting children from online exploitation.

www.internetsafety101.org

Questions About Our Child Safety Policies?

We're committed to transparency and continuous improvement of our safety measures.